Average Reviews:
(More customer reviews)I was initially very pleased with the machine. It was easy to set-up, hook-up, and start using. A little on the noisey side, but still more quiet than a lot of other machines I used. Doing double-sided output was tedious, and it had some trouble handling cheaper grades of paper, but I was more pleased with it than my friends who bought comparable HP, Epson, Cannon, and Lexmark machines. I especially liked the four individual ink cartridges, and it appeared to be more economical than single or dual cartridge machines. Then an original misfed and jammed the document feeder, and I almost destroyed the paper trying to free it. The machine wouldn't reset, and I had to call Brother customer service. They had no record of the warranty registration, I faxed on the first day I had it. After over an hour of repeating all the trouble shooting steps that I had already gone through, they agreed to replace it for me, but were having trouble entering my information into their computer. At the end, I was assured that I would have a newly refurbished replacement in two business days, and given an activity number. At the end of the third day, I called again, and they could find no record of the activity number, nor any of my previous information. So I had to go through the process again. It will be nine days from failure to replacement, and then they tried to tell me that I have to postpone a trip in order to be present to receive the replacement and immediately send back the defective machine, or they will charge me full retail price for the replacement. Needless to say, I will certainly think twice before I buy another Brother.
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