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(More customer reviews)I have acquired the 8560MFP through the XEROX FREE COLOR Printer program. This requires purchase of solid ink through Xerox. While the solid ink is very convenient and easy to change, the ink life does not seem to meet the stats of Xerox. For the total cost of printing 11,000 pages in about 2 months, I have already spent about $900.00 in supplies. Within two weeks a technician had to come in to check out why there was shadow ink on other parts of the page where nothing was supposed to print. At that time he already replaced the maintenance Kit. He used about 1/4 of a ream of my paper for cleaning. Since then I have already had to replace the maitenance Kit once again, with an extended maintenance kit. Being on the 3rd kit I am already beginning to see double printing, the same words printing elsewhere on the page.
I have the printer on a network. On 3 occasions, when no one was printing a job, the printer began printing on its own, 2 to 3 lines per page of any imagineable characters. This would begin at any time of the day with no one even on any of the computers. It printed about 1/4 of a ream of 500 before someone came into the office and found it printing. I assume it would have completed the entire paper drawer and then would have had to stop because it didn't have anything else to eat.
There were a couple of paper jams in the paper feeder.
I do not like the faxing aspect of the machine as for the cost of the machine, of about $1800 if it were purchased, it does not have distinct ring detection nor incoming fax detection capabilities and requires an additional phone line for receiving faxes. Consider the additional cost for another phone line. Cheaper to buy separate computer software with distint ring detection than another phone line.
There seems to be a problem with the software and its use with 64 bit Windows 7. There does not seem to be any control on the scanning from the computer. If I scan manually, I can not seem to locate where the printer stores the scanned copy while searching from the Windows 7 computer. This could be more user friendly.
I am certainly not satisfied with the print speed in color. While claims are made of up to 30 pages per minute, the key words are "UP TO". With minimal color on the page, I am only achieving about 15 pages per minute.
I am not happy with the service agreement that comes with the program. It is mostly over the telephone and they break the technicians down into two groups. The first encounter is with technicians who are not really able to solve most of the problems, and a second group that takes over after the first group is not able to answer the problems. As it stands, the technicians have not been able to stop the printer from printing all on its own.
I am not sure if the is recent technology, but it seem so. This printer needs many bugs worked out of it. I am on the verge of sending the printer back and quitting the program. The concept is very attractive, but it has proven to be excessively costly and caused myself and secretarial staff to pull out their hair with all its "peculiarities".
I better go check the printer to see if it is behaving...
Click Here to see more reviews about: Xerox Phaser 8560MFP/D - Multifunction ( fax / copier / printer / scanner ) - color - solid ink - copying (up to): 30 ppm (mono) / 30 ppm (color) - printing (up to): 30 ppm (mono) / 30 ppm (color) - 625 sheets - 33.6 Kbps - USB, 10/100 Base-TX
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