Lexmark #20 Color Ink Cartridge (15M0120) Review

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(More customer reviews)I've owned a Z43 purchased back in 2001 knowing that replacement ink cartridges would be pricey (personal laser jets were not affordable even when my tech heavy portfolio was doing well). However, I was willing to make that tradeoff since the printer was highly rated and reasonably priced. My color printing requirements are relatively modest, about 1-2 pages/week. Here is a review of this product with a historical perspective. 2001 cartridges: Excellent 2002 cartridges: Good 2003 cartridges: Fair 2004 cartridges: Extremely poor Over the years, the quality of the cartridges has deteriorated significantly along with the quality of the retail packaging. I've always bought from reputable retailers, including Amazon, but who knows whether these retailers were buying authentic cartridges or unknowingly moving counterfeits that were slipped into the wholesale channels? My most recent and FINAL purchase of the 15M0120 color cartridge was from Target last month (July 04). I print in color about once a week, and the cartridge was dead in one month. Good thing that I bought it on sale for only $25, since those four color prints cost me ONLY $6.25 each... I attempted to exchange it but even Target with its GENEROUS return/exchange policy politely told me to call their corporate 800-number. The Target voice response system then referred me to a Lexmark 800 number. After being placed on hold for tech support even though I wanted to make a warranty claim, I finally gave up. For kicks, I checked Lexmark's website only to find out that problems with printing supplies are supposed to be handled with the retailer. THUS, NEITHER THE RETAILER NOR MANUFACTURER WILL STAND BEHIND THIS PRODUCT. It's not worth my time to pursue this matter any further, but I figure that a review of the product is my way of saying GOODBYE.Addendum: I printed out a copy of the warranty from Lexmark's website and brought the dead cartridge back to Target since it clearly stated that printing supply problems are handled by the retailer. The manager at Target approved an exchanged.

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This color cartridge takes Lexmark's 1,200 x 1,200 dpi technology to the next level with microscopic 7-picoliter ink drops and an improved ink formulation that results in sharp, vivid output. Enjoy vibrant color printing on these compatible models: Lexmark Z51 Color Jetprinter, Samsung SF4700 and SCX1000 series printers, Compaq A1000, and Kodak Personal Picture Maker PM100.

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