10/04/2012

HP Photosmart C4580 Q8401AR Inkjet Printer Review

HP Photosmart C4580 Q8401AR Inkjet Printer
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DON"T BUY A WIRELESS PRINTER FROM HP.I bought a Photosmart C4580 printer last summer and the wireless "radio" has a known software glitch that HP technical services has been unable to fix for six months now. I have tried repeatedly to download the "patch" that I found on HP's website but it still does not work.The patch downloads okay but the problem doesn't change.They have a one year warranty on printers but that is only good for 21 days as a technical services person recently told me. I have been told many times that a "supervisor" will call then when they call a week or more later they say they are going to have to "escalate" the call and I have to talk to a supervisor. A week later someone calls and says sorry--"I can't help you, you have to talk to my supervisor, he'll call you". This has been going on for weeks now. They don't even sell this printer anymore which is pretty revealing but I wouldn't trust any wireless printer from this company at this point. My HP notebook can't manage to communicate wirelessly with my HP printer and HP technical services can't figure it out. How does this company get awards for customer service? I think their customer service is horrible. I have been getting the run around for almost six months now.

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