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(More customer reviews)I purchased the KX-FLB881 from Amazon on 3/26/08. I guess I will grudgingly give this product 1 star. The network set up instantly with little thought, the fax works and the network scanning seems to function. However, every page that prints has a noticable mark running about every three inches, 1-1/2 inches in from the right side. I was hoping it would fade after a few prints but it will not go away. So I went to the Panasonic support website and left an email about the problem. They responded that they did not support this unit and that I should call a Panasonic support phone number. The automated reply at this number did not recognize this model and terminated the call. I went back to the website and they gave me another number for an overseas support site. I was told that they did not support this type of equipment. They gave me another number for support in New Jersey. They also did not support the printer and forwarded me twice whereupon I was disconnected. I called the number agin and was given an email address of a support supervisor. They never responded. Last week I called yet another number and to my surprise they said they did support the printer. They listed to my complaint and had me fax a copy of a printout to them. They said they would respond. They did not. I called again today and was told that the print drum is defective, has a scratch on it and the mark will not go away without replacement of the drum. And by the way, this is not covered by the warranty. He said he would connect me with a supervisor and I was again disconnected. Here's the special part...The warranty for the Laser Multi Function printer is 1 year for parts and 1 year for labor...but that excludes toner cartridge, drum unit and cosmetic parts (cabinet). So what does this really mean. The unit is now selling at Amazon for $200. The best price for a drum at Amazon today is $133.76 (free shipping). The best price for a toner cartridge (with shipping) is $57.95. That amounts to 96% fo the cost of the entire printer, leaving a respectable $8.29 for the unwarranted cabinet. So while they advertise a 1 year warrantee for parts and labor, it appears that it doesn't acutally cover anything. So in summary, this is not the printer to purchase if you are looking for a quality printer and a company that will stand behind their product. In fairness, although the elusive support team could offer no relief for this defective printer, they were polite. So the next big question is: should I risk another $134 for a new drum with the possibility that their quality control is no better on the next drum than it was on the first one? My advice to you: Pass on Panasonic.
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