Average Reviews:
(More customer reviews)Unless you want to waste days trying to get a defective product to work avoid this scanner. I was on the phone with HP's Costa Rican customer support (abuse) department. After 3 days of dialing into my computer their incompetent Costa Rican based support staff informed me that they could not get the software to work. This even involved editing my registry. It was clearly defective which he admitted. He said a case manager would then call me. 7 days and 5 e-mails later a case manager called me to let me know that I could purchase a more expensive scanner for a whopping $50 discount ($100 more than Amazon's price). He then told me that the original tech support person should have let me know they could not do anything for me and that was that senor.
HP's tech support has slowly deteriorated through the years but the outsourced Costa Rican based business division, which covers this scanner is a totally unprofessional operation. Not only is the software defective (version 1) but you cannot communicate with them or get them to understand the meaning of customer service. Even if I wanted to I don't have the time to deal with HP's continuing deterioration of product and software quality. I have owned many HP products in the past and they are more and more problematic. If you want a company to stand behind a product it is not HP. Save your time and money and buy another brand. I have had 2 weeks of my time wasted by HP.
Update.... 3 months later, HP replaced the product with the N6350 after another division intervened. The N6310 started to fail calibration (hardware failure) on startup only 8 weeks after receiving it, keep in mind this is in addition to their software not working. The N6350 arrived with a scratched glass scanbed with specks under it which cannot be removed and cleaned. HP's quality continues to deteriorate and the Costan Rican (HP Business Products) Support Division which oversees all scanners is the worst. I am stuck with the HP product.
A friend recently got an Epson all in one which works beautifully and installed flawlessly. Lexmark/Epson all have better products at this point. Try to avoid HP scanners....unless you want to waste a lot of time dealing with a customer division that does not care about their customers.
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