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(More customer reviews)I have a network with both Windows (XP and 7) and Mac (10.5.8) machines on it, and was in need of a new printer. I was looking to replace a trusty IBM InfoPrint 12 which had been in use on the network (via a router with print server) for over 10 years (and only two toner cartridges). I even debated about fixing the InfoPrint, but I was not sure what it would take, and I needed a solution now. At first I was only thinking about a stand-alone laser printer, both in terms of cost and function, but then decided to look into multi-function machines as I also have an ink jet multi-function (usable only by my work machine) that I did not mind removing.
These are the criteria that I had in mind while selecting a product:
* laser print: for crispness and consumables (my ink jet seemed to drink ink, or it dried up)
* duplex: one of the items I did not like about the InfoPrint 12 is the lack of duplex
* compatibility across several OS platforms
* ability to scan via the LAN and not requiring direct USB
I was not concerned about the size of the unit, as it was going to have its own table (though it is quite compact). I was also not concerned about the fax functionality of the machine. While it is nice to have if needed, I had only used my old multi-function to fax once.
Taking these into account, I could not find anything that met them as well as the Brother MFC-7860DW. There are some higher caliber machines, but these were designed for more active use and their price reflected that. Some may think the MFC-7860DW is pricey, but there are others which are much more so. Since the MFC-7860DW are very new, I had some questions and wanted to see one in action, but I was not able to find any in stores. My main question was the software compatibility across OS platforms. A sister product from Brother (the HL-2270DW) had excellent reviews in terms of platform support, but I've been burned before on assumption, so I e-mailed Brother's pre-sales support. They confirmed that full functionality was supported for both Mac and Windows. It was time to purchase! I checked a few prices on-line and chose Amazon. Sure they were a few dollars more than the lowest but I like their delivery speed, customer support, and return policy (if needed). I also did not want to create (yet) another account for a single purchase.
The package arrived with some dents and tears in it (thanks UPS) but the printer was within a styrofoam shell and was unharmed. Unpack was a breeze, and the first function to test was copying -- looked great! Next I hooked it to an open port on my router and started software install. My Windows XP machine had some trouble with the PaperPort software. I did not have need to scan from that machine, so I just installed the printer driver and moved on. Full install on the Windows 7 machine went well. The full install on my Mac was even easier. The newness of the product insured I had the most recent versions of the software too.
Now that I have it installed, functional, and run bunch of paper through it I am glad I chose this one. Not only did it meet my main criteria as previously listed, I've come to appreciate these items too:
* a 250 page paper drawer (I do not like how other printers leave the paper exposed to collect dust)
* toner saver mode
* wired, or wireless, network capability (I chose wired due to the next item)
* super sleep mode (only available if on wired network)
* the separate toner and drum design (I think that it is good as they have different service lengths)
So, no negatives you think? If I had to choose one it would be the noise level. It is noisier than the InfoPrint 12 was, but I can live with it given the other benefits of the machine.
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