Average Reviews:
(More customer reviews)The print quality of this machine is quite good but that is where the benefits end. These are the problems that I have had in the two months that I have owned it:
1. Regular paper jams. There is no apparent paper jam but the machine stops and paper jam is the error message. I called tech support and they told me to fan the paper more. Fanning the paper is not the issue it jams no matter how or how many times you fan the paper.
2. Missed faxes. Sometimes the fax does not pick up. This hasn't happened to me in many years, since the fax was perfected 15-20 years ago. But this machine will sometimes not pick up the fax or pick up only part of the fax. C'mon, this is a fax machine! You can buy them for under $100 and they work better, a lot better, than this!
3. Does not send the fax. I have had repeated problems with this machine not sending any or only part of a fax. This has happened many times and is frightening since I am sending contracts and similar important biz documents. Once again: this is a fax machine! The technology was perfected a long time ago but apparently not by Ricoh.
4. Fax: Not very easy to adjust ring times or volume. My assistants each read the manual and were not able to do it. We had to bring in the tech guy and even then he was only able to turn the volume off completely, not what I wanted and the minimum number of rings is three.
5. Warm up time: I takes 1 minute and 25 seconds to print a monochrome copy first thing in the morning. It takes nearly a minute to print once the machine goes into the saver mode. Nothing like seeing the staff wait and wait for prints to kick out! That will get your BP up.
6. Scanning: I don't know yet I haven't been able to figure out how to scan to the computer yet but I have only spent a normal amount of time trying so far and have been using a canon Dr-2050C scanner since it is simple and easy to use.
I paid $850 and this machine has slowed down business, beware. I will be happy to remove this review if Ricoh buys the machine back from me.
Overall a bad choice. What a waste of time. I am going to hook up the old Brother fax and buy a new printer/copier and try to sell this machine.
Update: December 2009. I'd like to report that after three visits from a repair crew that this machine is better than one star but it's not. If I hadn't paid so much for it plus a very expensive extended warranty I would have given it away but I can't in good conscience sell this lemon.
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