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(More customer reviews)The following review is for a 901, which functionally contains the same part in question. When operated with a new printhead, the 901 printer prints beautifully and performs its functions as advertised. However, before the first cartridges were fully used (within the first 2-3 months of purchase) two of the color inks clogged the printhead. No amount of running deep cleaning utilities would clear the clogs. The optional light swab as described in help also did not clear the clogs, and the printhead was functionally unusable. This is where the fun starts. In November, 2010,Lexmark made available its 100 series printhead (part # 14N1339) for purchase at its web site, along with ink, as a supply. I was warned of a back-order and I patiently waited a month without complaint for a new printhead. It arrived, I installed the new printhead and for the moment it is working beautifully again. Expecting a recurring problem, I tried to order a back-up for inventory. The web-site now instructs that an 800 number must be called. After waiting my turn, I was told that Lexmark will NOT accept ANY orders to purchase that replacement printhead. I was not given any explanation, nor any hope that the printhead will ever be available for purchase again. My statement that I was perfectly willing to wait months did not sway Lexmark. I was told to search for vendors who might have one left in stock. I wasted my time, and found none. Other than the 901 and 905, I do not know whether the same printhead is used in other inkjet printers. It is simply astonishing that Lexmark is continuing to sell printer models, with the knowledge that a printhead is likely to fail but no replacements will be sold. Even if I was given some explanation of a change in manufacturing sources, it would be somewhat understandable, but Lexmark has offered no explanation. Elsewhere in the reviews on Amazon for the 901 printer, a Lexmark employee suggested that the reviewer contact him. I tried the same address and received no response. I regret that I did not ship this printer back to Lexmark when the first printhead failed. Lexmark has not only created questions of credibility and reliability, but more serious questions about its liability for continuing to sell a product for which it refuses to supply replacement parts. There are serious questions about the representations of Lexmark concerning the fitness of any and all printers utilizing the series 100 printhead, for its expected and intended use. My recommendation is that no one buy any Lexmark printers using the printhead series 100 part 14N1339 until Lexmark explains its refusal to sell replacement printheads, and its proposed remedies.
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