Average Reviews:
(More customer reviews)It worked for a little while with only one paper jam per 3 scans. Now it is almost every single scan when a piece of paper jams. There is no rhyme or reason behind the paper jams (or at least I can find no pattern). I called Customer Support (which is only open until 4 PM PT) and they suggested replacing the Snap-In pad module and updating to the latest drivers. Done and done. No change. Now I need to go through the process of returning the scanner.
When it worked, it was amazing. The problem has always been that I cannot leave the scanner alone due to the high potential of paper jams. Also, when the paper jams occur, the scanner easily feeds all the papers waiting to be scanned through the scanner. Why can it not do that the first, second, third or tenth time, and have the paper scanned and not jammed?
Also, it appears that the Kofax software is simply trial software. Why include such a nice product without stating it is trial software? Why include it at all?
Lastly, and maybe the most frustrating, when paper jams, there is no way to recover the pages which have already been scanned; consequently, the entire scan needs to be redone--but of course, it will result in a paper jam 100% of the time. Yes, when the scanner jams once, it will jam again with the same papers to be scanned 100% of the time, no matter how many ways I change the way the paper is scanned.
I will return to this review when the return process is over and update it.
OK, it is May 16, 2006 and I have gone through the process of returning my scanner and getting a new one from Xerox. I change my mind and give this product 5 STARS!
So I told you I would be back to review this item after returning it and seeing how the new DM262 works.
I went to a UPS Store and had them pack and ship the scanner. It was received by Xerox on a Wednesday and I received back a new scanner (they do not have any refurbished models for this scanner, Customer Service said) on Friday of the same week. Amazingly fast.
The new scanner has no problems scanning. In fact, I missed taking out a staple from one stack of papers and an error was registered with the scanner, but it just kept scanning and pushing through the papers. In about 30-40 minutes of scanning (that is, me loading and unloading the scanner and the scanner scanning), I scanned more than 1,000 pages.
Also, I called Customer Service and they told me that the Kofax Software is not the trial--it is the full product and will not expire.
Every time I have called Customer Service, they have been respectful and helpful.
For all the above, I have changed my mind on the DM262 scanner.
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