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(More customer reviews)I purchased a Xerox Documate 515 on Feb. 26, 2010 as my old Visoneer 9450 is not compatible with Windows 7 - nor will it be. The Documate 515 was recommended as a compatible replacement. Read all the literature and ordered it. Arrived in quick order. Due to a heavy traveling schedule however, it was not installed until March 26th. I Flatbed scanned a test a page and it scanned just fine. I did not however use the ADF to scan multiple pages. I registered the product this very day - March 26th, 2010. Back to a heavy traveling schedule and the Scanner was not used again to scan even one document after its initial set-up on March 26th, until early April. I noticed that it would frequently "freeze" half way through a page. Had to turn it off and try again. Sometimes it would scan sometimes it would freeze - more often it "Froze".
Multiple page scans would freeze after the very first page. Most frustrating. Called Visioneer who recommended the scanner as a likely Visoneer 9450 replacement. They referreed me to PaperPort - manuafacture of the software used to scan my documents. They referred me to Xerox. Called Xerox on April 8th, 2010. They suggested I try connecting it to a Laptop and see if that corrected the problem. IT consultant was next scheduled for and came April 14th and we did just that, connected the USB cable to a laptop - still freezes with great regularity. Have to pull the page out of the scanner after turning it off and then on again.
Called Xerox tech support on April 14th - how long is the USB cable they asked? 10 feet I said. That is probably the problem they informed - try a 4 foot cable. At four feet the scanner has to damn near sit on top of the computer and if not on top, I have virtually no place to put the scanner anywhere near the computer. This corrected the problem completely - single sheet, multile page scans - no freezing. I informed Xerox Tech Support that my Visoneer was working just fine with a 12 foot USB cable with virtually no problems. USB 2.0 Specifications is 5 METERS I informed and that four feet is just barely over 1 METER. The requirement to use a 4 four cable was NO where in their literature and had I known this I never would have purchased this product. I was then informed that ALL Xerox Scanners require a four foot USB Cable - "might" work with a 6 foot but that's a "might" they informed.
Unacceptable - It is now April 14th and I am "Out of Warranty" for something I was never informed of - a four foot cable requirment. Nothing they could, or "would" do for me. Purchase a Xerox Sanner if you will - personally, I will never purchase another Xerox product of any kind for fear of what they don't tell me in their literature and also for their total lack of customer care.
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